What to expect for your appointment

Before your appointment

At Lumus Imaging we understand that navigating a radiology appointment can be challenging. We want to ensure we help you feel prepared and empowered every step of the way. Here are some tips:

• When making your appointment: Ask questions and express any concerns you may have. Whether you have concerns about accessibility or would like further information about what will happen, our staff are here to help.
• Arriving for your appointment: We recommend you arrive 15 minutes prior to ensure you have time to find parking and complete any required paperwork.
• Let us know: If you have any disabilities or disorders that may affect your examination, so we can ensure your appointment is scheduled at a Lumus clinic that caters to your needs. See Accessibility and Support for more information.
• Preparation: Some scans require preparation. When scheduling your appointment our team will provide you with instructions — don't hesitate to ask us to SMS or email these to you.
• What to wear: Wear comfortable, loose-fitting clothing. For some scans you may be asked to change into a gown for easier access or to ensure clear imaging.

‍

Getting the most out of your appointment

At Lumus Imaging we want to make sure your visit runs smoothly and you are provided with the best possible results. Here are a few tips:

• Follow any preparation instructions: Make sure you have followed the instructions provided when you scheduled your appointment to help us perform accurate and clear imaging.
• Ask questions: If you are unsure or concerned about anything before, during or after your appointment, our team is here to help. We want to make sure you feel informed and comfortable.
• Bring what you need: Don't forget your referral, Medicare card, and any previous imaging relating to your current condition.

‍

Radiation safety

At Lumus Imaging we prioritise your wellbeing and safety every step of the way. We follow strict protocols to ensure all imaging procedures using radiation are performed with the lowest dose possible while still providing high-quality results. If you are pregnant or suspect you may be pregnant when booking an appointment for an X-Ray, Fluoroscopy, CT, Nuclear Medicine or PET, please let us know before you book so we can keep both you and your baby safe.

‍

What to bring with you

It is important you have everything you need for your appointment. Please bring:

• Referral Form: A referral or request from your doctor or allied health professional is required. If you have booked online or your doctor uses eReferrals, we already have your documents in our system.
• Medicare Card: Make sure you have your Medicare card with you. A digital or physical card will be accepted.
• Concession Cards: Bring along any concession cards you may have, including a Pensioner Concession Card, Health Care Card or Department of Veterans' Affairs card.
• Previous Imaging: If you have access to previous imaging related to your current condition, bring these along for comparison.
• Workers Compensation or CTP details: If your appointment is related to a workers compensation or CTP claim, bring your claim details to help the billing process run smoothly.